Refund Policy

At Altertap, we’re committed to your satisfaction. If you're not completely happy with your purchase, we offer a 30-day money-back guarantee. Should you receive a damaged or defective item, please contact us within 30 days of delivery to arrange a refund or replacement. To process your request, we require a high-quality image or video of the damage or defect to be sent to altertap@hotmail.com. Our team is dedicated to ensuring a smooth and hassle-free process.

We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address). 

Order Cancellation:

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has started, cancellations are no longer possible.