Frequently Asked Questions

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
Future discounts

2. HOW SECURE IS MY ONLINE ORDER?

Ensuring the security of your online order is our top priority. We implement multiple layers of protection to safeguard your personal and payment information:

1. Secure Socket Layer (SSL) Encryption: Our website uses SSL encryption to protect the transmission of your personal data during the checkout process. This ensures that any information you provide, such as your credit card details, is encrypted and cannot be intercepted by unauthorized parties.

2. Payment Gateway Security: We partner with trusted payment processors that comply with the Payment Card Industry Data Security Standard (PCI-DSS). This standard ensures that your payment information is handled in a secure environment, minimizing the risk of fraud.

3. Data Protection Policies: We do not store your card information on our servers. Once your transaction is processed, your payment details are securely erased, further reducing the risk of data breaches.

4. Regular Security Audits: Our website undergoes regular security audits and updates to protect against vulnerabilities. We stay informed about the latest security practices to ensure your data is always protected.

5. Secure Transaction Confirmation: You will receive a confirmation email for every transaction, allowing you to verify that your order details are accurate and helping to detect any unauthorized purchases quickly.

We are committed to providing a safe and secure shopping experience for all our customers. For more details, please refer to our Privacy Policy and Terms of Service. If you have any further questions or concerns about the security of your online order, please feel free to contact our customer support team at altertap@hotmail.com.

Your security and satisfaction are our highest priorities, and we are here to ensure a safe and seamless shopping experience.

3. ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

4. HOW DO I SET MY SHIPPING ADDRESS?

Since our website and service are based in English, all the information that you enter, is required to be in English.

5. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address or to preferred destination for ordered product.

6. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

The delivery time is based on the shipping option that you have chosen. Once the order has been shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.